Health Technician (Telehealth Clincal)
Performs a full range of duties and is responsible for day-to-day operation of telehealth services at the assigned location and between the assigned location and remote sites of care. May receive guidance from more experienced staff members and may provide guidance to less experienced staff members but requires minimal direct supervision. Assignments associated with this position include, but are not limited to:
Preparing the clinical environment, which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment. Serving as a telepresenter within scope of practice during clinical video telehealth (CVT) and VA Video Connect (WC) encounters including tasks such as establishing and maintaining video conferencing connections, making introductions between patient site and provider site, following instructions of a clinician to facilitate an effective clinical encounter. Serving as an imager and clinical data manager for store and forward telehealth (SFT) clinical encounters including tasks such as capturing images, collecting data and transmitting them electronically for clinical review in accordance with VHA national guidelines. Taking measures to ensure patient care is delivered safely by following appropriate procedures for inventory management, cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures. Completing standardized clinical questionnaires and templates within scope of training and applicable guidelines. Ensuring that patient privacy is protected by complying with all information security and patient privacy regulations. Receiving and scheduling requests for simple and complex intra-facility, and inter facility telehealth appointments using an electronic resource-based scheduling system. Screening patients for Telehealth modality and referring patients that do not meet established criteria to appropriate care. Monitoring and maintaining schedules of rooms, patients, technologies, clinical providers and presenters as needed to ensure efficient telehealth operations. Providing patient education via approved materials. Supporting the Veteran in completing patient satisfaction surveys. Communicating effectively with clinical and administrative staff at the assigned local site and those located at remote sites of care. Configuring, installing, troubleshooting, cleaning, and performing minor routine maintenance of assigned telehealth technology. Ensuring assigned telehealth technologies are managed appropriately to include inventory, secure, ready for use, and accounted for by preparing and tracking maintenance work orders, information systems, inventory records, and communicating with the National Telehealth Technology Help Desk to facilitate troubleshooting, repair, and coordination of replacement equipment as necessary. Work Schedule:
Monday - Friday, 8:
00 AM - 4:
30PM Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/11/2020. Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency:
Must be proficient in spoken and written English. Experience. One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician. OR Education. Four academic years above high school leading to a bachelor's degree with courses related to the occupation. OR Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below:
(a) Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate's degree in a health care related field; or (b) Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation). Preferred
Experience:
Previous technician experience - Telehealth, medical, eye, lab, pharmacy, surgical, technician/technologist. Direct patient care - Licensed Vocational Nurse, Nursing Assistant. VA scheduling experience - Medical Support Assistant. Medical documentation experience - VISTA/CPRS Technology troubleshooting; ADPAC software & hardware. Microsoft program experience; Outlook, Word, Excel, PowerPoint, SharePoint. Grade Determinations:
GS-5:
None beyond the basic requirements. GS-6:
This is considered the full performance level for this assignment.
Experience:
One year of experience equivalent to the next lower grade level. Demonstrated Knowledge, Skills, and Abilities (KSA). In addition to the experience above, the candidate must demonstrate all of the following KSAs. 1. Comprehensive knowledge of computer systems and programs to perform a variety of tasks. 2. Ability to communicate, consult, and interact with other members of the healthcare team, external relations, customer service and patient education. 3. Ability to provide and receive guidance and technical direction. 4. Ability to plan, organize, set priorities, work as a team member, and effectively complete assignments. 5. Ability to read, interpret, and apply complex written instructions. 6. Knowledge of general clinical policies and procedures in a healthcare environment. 7. Skilled in the use of telehealth technologies for the facilitation of telehealth clinical encounters. References:
VA Handbook 5005/96, Part II, Appendix G50, Health Technician (Telehealth Clinical). The full performance level of this vacancy is GS-06. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-05 to GS-06. Physical Requirements:
Moderate lifting (15-44 pounds); reaching above shoulders; both hands required; standing (2-3 hours); repeated bending (2-3 hours); both legs required; specific visual requirement (computer usage); stooping (prolonged periods); average agility and dexterity; ability to hear patient or coworker.
Estimated Salary: $20 to $28 per hour based on qualifications.
Preparing the clinical environment, which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment. Serving as a telepresenter within scope of practice during clinical video telehealth (CVT) and VA Video Connect (WC) encounters including tasks such as establishing and maintaining video conferencing connections, making introductions between patient site and provider site, following instructions of a clinician to facilitate an effective clinical encounter. Serving as an imager and clinical data manager for store and forward telehealth (SFT) clinical encounters including tasks such as capturing images, collecting data and transmitting them electronically for clinical review in accordance with VHA national guidelines. Taking measures to ensure patient care is delivered safely by following appropriate procedures for inventory management, cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures. Completing standardized clinical questionnaires and templates within scope of training and applicable guidelines. Ensuring that patient privacy is protected by complying with all information security and patient privacy regulations. Receiving and scheduling requests for simple and complex intra-facility, and inter facility telehealth appointments using an electronic resource-based scheduling system. Screening patients for Telehealth modality and referring patients that do not meet established criteria to appropriate care. Monitoring and maintaining schedules of rooms, patients, technologies, clinical providers and presenters as needed to ensure efficient telehealth operations. Providing patient education via approved materials. Supporting the Veteran in completing patient satisfaction surveys. Communicating effectively with clinical and administrative staff at the assigned local site and those located at remote sites of care. Configuring, installing, troubleshooting, cleaning, and performing minor routine maintenance of assigned telehealth technology. Ensuring assigned telehealth technologies are managed appropriately to include inventory, secure, ready for use, and accounted for by preparing and tracking maintenance work orders, information systems, inventory records, and communicating with the National Telehealth Technology Help Desk to facilitate troubleshooting, repair, and coordination of replacement equipment as necessary. Work Schedule:
Monday - Friday, 8:
00 AM - 4:
30PM Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/11/2020. Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency:
Must be proficient in spoken and written English. Experience. One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician. OR Education. Four academic years above high school leading to a bachelor's degree with courses related to the occupation. OR Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below:
(a) Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate's degree in a health care related field; or (b) Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation). Preferred
Experience:
Previous technician experience - Telehealth, medical, eye, lab, pharmacy, surgical, technician/technologist. Direct patient care - Licensed Vocational Nurse, Nursing Assistant. VA scheduling experience - Medical Support Assistant. Medical documentation experience - VISTA/CPRS Technology troubleshooting; ADPAC software & hardware. Microsoft program experience; Outlook, Word, Excel, PowerPoint, SharePoint. Grade Determinations:
GS-5:
None beyond the basic requirements. GS-6:
This is considered the full performance level for this assignment.
Experience:
One year of experience equivalent to the next lower grade level. Demonstrated Knowledge, Skills, and Abilities (KSA). In addition to the experience above, the candidate must demonstrate all of the following KSAs. 1. Comprehensive knowledge of computer systems and programs to perform a variety of tasks. 2. Ability to communicate, consult, and interact with other members of the healthcare team, external relations, customer service and patient education. 3. Ability to provide and receive guidance and technical direction. 4. Ability to plan, organize, set priorities, work as a team member, and effectively complete assignments. 5. Ability to read, interpret, and apply complex written instructions. 6. Knowledge of general clinical policies and procedures in a healthcare environment. 7. Skilled in the use of telehealth technologies for the facilitation of telehealth clinical encounters. References:
VA Handbook 5005/96, Part II, Appendix G50, Health Technician (Telehealth Clinical). The full performance level of this vacancy is GS-06. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-05 to GS-06. Physical Requirements:
Moderate lifting (15-44 pounds); reaching above shoulders; both hands required; standing (2-3 hours); repeated bending (2-3 hours); both legs required; specific visual requirement (computer usage); stooping (prolonged periods); average agility and dexterity; ability to hear patient or coworker.
- Department:
0640 Health Aid And Technician - Salary Range:
$37,635 to $54,539 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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