Medical Support Assistant
Responsible for scheduling, canceling, re-scheduling patient's appointments and/or consults; interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Participating in team huddles and team meetings to manage and plan patient care Setting priorities and deadlines. Adjusting the flow and sequencing of the work to meet team and patient needs. Work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record. Monitoring both inpatient and outpatient appointments for areas of responsibility. Monitors pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work). Provide customer service support at the Clinic front desk by greeting Veterans, assisting to gather information, answering the phone, referring Veterans to appropriate personnel and other duties related to walk in Veterans. Protects the data from unauthorized release or from loss, alteration, or unauthorized deletion. Develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge. Communicate with non-VA medical facilities. Develop and manage a tracking system for follow up care such as consults, tests, etc. Follows applicable regulations and instructions regarding access to computerized files, release of access codes, etc. Verifying and updating demographics and insurance information Process all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and pre-authorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.). Other job related duties as assigned by the supervisor Work Schedule:
Monday - Friday 7:
30 am - 4:
00 pm, 8:
00 - 4:
30 pm, 8:
30 am - 5:
00 pm Occasional Saturdays Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the date the certificate of eligible applicants is issued to the Hiring Manager. Basic Requirements:
a. Citizenship. Citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3g.) b. Experience and Education (1) Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or (2) Education. One year above high school; or (3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. GRADE REQUIREMENTS a. Creditable Experience (1) Knowledge of Current MSA Practices. To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities. Experience satisfying this requirement may be paid/non-paid employment as a MSA. (2) Quality of Experience. Qualifying experience must be at a level comparable to MSA experience at the next lower grade level. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time. (3) Part-Time Experience. Part-time experience as a MSA is creditable according to its relationship to the full-time workweek. For example, a MSA employed 20 hours a week, or on a 1/2-time basis, would receive 1 full-time workweek of credit for each 2 weeks of service. b. Grade Determinations. The following criteria must be met when determining the grade of candidates. (1) GS-3 MSA (Entry Level) (a) Experience or Education. None beyond the basic requirements. (b) Assignment. This is an entry level MSA position. It is expected that MSAs receive guidance from more experienced staff members and require frequent and direct supervision. (2) GS-4 MSA (Developmental Level) (a) Experience or Education. One year of experience in clerical or office work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position or two years of education above high school. (b) Assignment. This is a developmental level MSA position. It is expected that MSAs receive guidance from more experienced staff members for more difficult tasks and require frequent and direct contact from the assigned lead and/or supervisor. Assignments at this level include but are not limited to:
interacting with both internal and external customers; establishing and maintaining medical outpatient and inpatient charts as well as administrative records; verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system; obtaining medical information from patients; coordinating information and actions related to patient care and services; and scheduling appointments in accordance with VHA national scheduling guidelines. The MSA refers all questions requiring immediate medical attention to appropriate health care team member. (c) Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:
1. Ability to meet, communicate and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to complete job assignments. 2. Ability to use various types of office automation equipment and software. 3. Ability to set up, organize, and maintain record systems. (3) GS-5 MSA (Full Performance Level) (a) Experience or Education. One year of experience equivalent to the next lower grade level or 4 years of education above high school. (b) Assignment. This is the full performance level for MSAs. At this level, the MSA performs a full range of duties. The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to:
scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.). (c) Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:
1. Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports. 2. Knowledge of basic medical terminology. 3. Ability to make appointments in a clinical setting. 4. Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work. 5. Ability to communicate effectively and professionally with employees at varying grade levels. 6. Ability to identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution. Preferred
Experience:
Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations. Experience with data entry and Microsoft Office program suite. References:
VA HANDBOOK 5005, PART II, APPENDIX G45, MEDICAL SUPPORT ASSISTANT QUALIFICATION STANDARD. (GS-0679). This can be found in the local Human Resources Office. The full performance level of this vacancy is GS-5. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-3 to GS-5. Physical Requirements:
The work is primarily sedentary, although some walking, standing, bending, and carrying light items such as books, papers, and files may be required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/09/2019.
Estimated Salary: $20 to $28 per hour based on qualifications.
Monday - Friday 7:
30 am - 4:
00 pm, 8:
00 - 4:
30 pm, 8:
30 am - 5:
00 pm Occasional Saturdays Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the date the certificate of eligible applicants is issued to the Hiring Manager. Basic Requirements:
a. Citizenship. Citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3g.) b. Experience and Education (1) Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or (2) Education. One year above high school; or (3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. GRADE REQUIREMENTS a. Creditable Experience (1) Knowledge of Current MSA Practices. To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities. Experience satisfying this requirement may be paid/non-paid employment as a MSA. (2) Quality of Experience. Qualifying experience must be at a level comparable to MSA experience at the next lower grade level. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time. (3) Part-Time Experience. Part-time experience as a MSA is creditable according to its relationship to the full-time workweek. For example, a MSA employed 20 hours a week, or on a 1/2-time basis, would receive 1 full-time workweek of credit for each 2 weeks of service. b. Grade Determinations. The following criteria must be met when determining the grade of candidates. (1) GS-3 MSA (Entry Level) (a) Experience or Education. None beyond the basic requirements. (b) Assignment. This is an entry level MSA position. It is expected that MSAs receive guidance from more experienced staff members and require frequent and direct supervision. (2) GS-4 MSA (Developmental Level) (a) Experience or Education. One year of experience in clerical or office work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position or two years of education above high school. (b) Assignment. This is a developmental level MSA position. It is expected that MSAs receive guidance from more experienced staff members for more difficult tasks and require frequent and direct contact from the assigned lead and/or supervisor. Assignments at this level include but are not limited to:
interacting with both internal and external customers; establishing and maintaining medical outpatient and inpatient charts as well as administrative records; verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system; obtaining medical information from patients; coordinating information and actions related to patient care and services; and scheduling appointments in accordance with VHA national scheduling guidelines. The MSA refers all questions requiring immediate medical attention to appropriate health care team member. (c) Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:
1. Ability to meet, communicate and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to complete job assignments. 2. Ability to use various types of office automation equipment and software. 3. Ability to set up, organize, and maintain record systems. (3) GS-5 MSA (Full Performance Level) (a) Experience or Education. One year of experience equivalent to the next lower grade level or 4 years of education above high school. (b) Assignment. This is the full performance level for MSAs. At this level, the MSA performs a full range of duties. The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to:
scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.). (c) Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:
1. Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports. 2. Knowledge of basic medical terminology. 3. Ability to make appointments in a clinical setting. 4. Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work. 5. Ability to communicate effectively and professionally with employees at varying grade levels. 6. Ability to identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution. Preferred
Experience:
Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations. Experience with data entry and Microsoft Office program suite. References:
VA HANDBOOK 5005, PART II, APPENDIX G45, MEDICAL SUPPORT ASSISTANT QUALIFICATION STANDARD. (GS-0679). This can be found in the local Human Resources Office. The full performance level of this vacancy is GS-5. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-3 to GS-5. Physical Requirements:
The work is primarily sedentary, although some walking, standing, bending, and carrying light items such as books, papers, and files may be required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/09/2019.
- Department:
0679 Medical Support Assistance - Salary Range:
$29,025 to $47,389 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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