Supervisory Medical Administration Specialist
Includes but not limited to:
providing front-line assistance to customers with questions or concerns, utilize computerized programs and databases to enter, modify, and retrieve sensitive information and various data into or from electronic medical records, scheduling systems, and/or reporting formats. Utilizes such programs and databases to make appointments in a clinical setting. Maintains patient confidentiality with written and verbal information, per HIPPA requirements. Applies discernment and sensitivity when performing tasks required to resolve issues accurately and timely. Facilitates any necessary follow-up to ensure satisfactory resolution. Work in a proficient and self-directed manner to accomplish a wide variety of tasks, to include setting priorities and coordinating work. Incumbent works under the supervision of the Medical Administration Supervisor; who makes assignments by defining the overall objectives, priorities, and deadlines; and assists with unusual situations that do not have clear precedents. The employee uses initiative and works independently within the framework established by the supervisor for carrying out recurring assignments; and refers specific problems not covered by the supervisor. For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time. Work Schedule:
Monday to Friday 8:
00 am - 4:
30 pm Telework:
Not Available Virtual:
This is not a virtual position. Position Description/PD#:
Supervisory Medical Administration Specialist/PD093720 Relocation/Recruitment Incentives:
Not Authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/13/2019. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below:
Specialized
Experience:
Knowledge and skill in applying analytical and evaluative methods and techniques to issues or studies concerning the efficiency and effectiveness of program operations carried out by administrative or professional personnel or substantive administrative support functions, i.e., internal activities or functions such as supply, budget, procurement or human resources which serve to facilitate program operations. Knowledge of Customer Call Center operations, policies, and procedures to include knowledge and skill in the setup, use, monitoring, analysis and reporting of Automated Call Distribution telephone systems, software, and data derived from those systems and software. Knowledge of Electronic Health Records, use of presentations to graphically display data, applying analytical and evaluative methods and techniques to issues or studies concerning the efficiency and effectiveness of program operations. Evaluation, planning, direction and management of Call Center and Consult management activities. Managing clinic profile requests for the management of clinics including cancellations, protocols for cancellations, designing clinics, slot utilizations, reviewing the setup with workload for clinics and providers. Oversight of the planning and directing of administrative support activities relating to the efficient processing of a clinical section to include duties such as appointment management, consult management, electronic wait list management, return to clinic orders, veterans choice list, recall reminder management, and so forth OR, Education:
Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have To qualify based on education for this grade level you must have 2 full years of progressively higher level graduate education leading to such a degree or LL.B or J.D., if related; Ph.D. or equivalent doctoral degree. OR, Combination:
Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond . You will be rated on the following Competencies for this position:
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
Work is primarily sedentary although some slight physical effort may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Estimated Salary: $20 to $28 per hour based on qualifications.
providing front-line assistance to customers with questions or concerns, utilize computerized programs and databases to enter, modify, and retrieve sensitive information and various data into or from electronic medical records, scheduling systems, and/or reporting formats. Utilizes such programs and databases to make appointments in a clinical setting. Maintains patient confidentiality with written and verbal information, per HIPPA requirements. Applies discernment and sensitivity when performing tasks required to resolve issues accurately and timely. Facilitates any necessary follow-up to ensure satisfactory resolution. Work in a proficient and self-directed manner to accomplish a wide variety of tasks, to include setting priorities and coordinating work. Incumbent works under the supervision of the Medical Administration Supervisor; who makes assignments by defining the overall objectives, priorities, and deadlines; and assists with unusual situations that do not have clear precedents. The employee uses initiative and works independently within the framework established by the supervisor for carrying out recurring assignments; and refers specific problems not covered by the supervisor. For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time. Work Schedule:
Monday to Friday 8:
00 am - 4:
30 pm Telework:
Not Available Virtual:
This is not a virtual position. Position Description/PD#:
Supervisory Medical Administration Specialist/PD093720 Relocation/Recruitment Incentives:
Not Authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/13/2019. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below:
Specialized
Experience:
Knowledge and skill in applying analytical and evaluative methods and techniques to issues or studies concerning the efficiency and effectiveness of program operations carried out by administrative or professional personnel or substantive administrative support functions, i.e., internal activities or functions such as supply, budget, procurement or human resources which serve to facilitate program operations. Knowledge of Customer Call Center operations, policies, and procedures to include knowledge and skill in the setup, use, monitoring, analysis and reporting of Automated Call Distribution telephone systems, software, and data derived from those systems and software. Knowledge of Electronic Health Records, use of presentations to graphically display data, applying analytical and evaluative methods and techniques to issues or studies concerning the efficiency and effectiveness of program operations. Evaluation, planning, direction and management of Call Center and Consult management activities. Managing clinic profile requests for the management of clinics including cancellations, protocols for cancellations, designing clinics, slot utilizations, reviewing the setup with workload for clinics and providers. Oversight of the planning and directing of administrative support activities relating to the efficient processing of a clinical section to include duties such as appointment management, consult management, electronic wait list management, return to clinic orders, veterans choice list, recall reminder management, and so forth OR, Education:
Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have To qualify based on education for this grade level you must have 2 full years of progressively higher level graduate education leading to such a degree or LL.B or J.D., if related; Ph.D. or equivalent doctoral degree. OR, Combination:
Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond . You will be rated on the following Competencies for this position:
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
Work is primarily sedentary although some slight physical effort may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
- Department:
0301 Miscellaneous Administration And Program - Salary Range:
$55,237 to $71,805 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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