Supervisory Medical Support Assistant
Assigning and evaluating the work of subordinate staff; resolving complex issues to ensure patient services are met; Identifies educational or training needs of subordinate staff and full supervisory responsibility for supervising at least one subordinate team leader and up to averaging 35 Medical Support Assistants. Develops or updates procedures, policies, or standards. Develops an ongoing customer service program with emphasis on the first impression, interacts with waiting patients, developing trust and setting the tone for the patient experience. Consults with managers or other personnel to resolve problems in areas such as performance, staffing, or work schedules. Extract and analyzes data to provide reports in support of performance measures to senior management. Creates reports to identify the timeliness of initial appointments and follow-up appointments for developing a monthly Quality Management report for aggregate totals per the OIG (Office of Inspector General) directive. Initiates all requests for personnel action, performance appraisals, certification of time, interviews applicants and makes recommendations to the business service line chiefs for the selection. Utilizes computerized programs and databases to enter, modify, and retrieve sensitive information and various data into or from electronic medical records, scheduling systems, and/or reporting formats. Work Schedule:
Monday through Friday 8:
00 a.m. - 4:
30 p.m. Telework:
Not Available Virtual:
This is not a virtual position. Relocation/Recruitment Incentives:
Not Authorized Financial Disclosure Report:
Not required Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or Education. One year above high school; or Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. English Language Proficiency:
MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j. Grade Determinations:
To qualify at the GS-8 grade level as a Supervisory Medical Support Assistant you must meet the following requirements in addition to the basic requirements:
Candidates must have one year of specialized experience equivalent to the next lower grade level (GS7) and must demonstrate the KSAs below:
Specialized
Experience:
Qualifying experience must be at a level comparable to the Lead Medical Support Assistant experience at the next lower grade level. For example:
applicants monitor and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow. Assignments at this level include, but are not limited to:
assuring coverage of all areas of responsibility; conducting ongoing reviews to ensure quality of work; ensuring accurate and timely scheduling of appointments; providing guidance to staff members to include changes in policies and procedures; distributing and balancing workload; creating and maintaining employee work schedules; orienting and providing on-the-job training for new and current employees; ensuring all training requirements are met; organizing the work structure of his/her assigned areas; and acting as liaison between MSA and staff in order to resolve day to day conflicts. For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of a variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time? Knowledge, Skills, Abilities, 1. Ability to provide the full range of administrative and supervisory duties which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. 2. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with all healthcare professionals to ensure quality/continuity of care and ensure compliance with established policies and regulations. 3. Ability to provide briefings, orientations, staff development, and training. 4. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. References:
VA Handbook 5005 Part II Appendix G45 at https:
//vaww1.va.gov/ohrm/Directives-handbooks/Documents/5005-53.pdf. This can be found in the local Human Resources Office. The full performance level of this vacancy is GS-8. The actual grade at which an applicant may be selected for this vacancy is GS-8. Physical Requirements:
The work is primarily sedentary but is performed in a combination of medical areas that would require periods of sitting, walking, standing and carrying items weighing up to 20 pounds. There are minimal amounts of stretching, bending, pushing and pulling. In general, the work does not require special physical demands. However, rigid deadlines and need for high degree of accuracy periodically can become stressful. Applicants must be able to use fingers for frequent keyboarding and to operate a computer; must be able to ambulate to the specific treatment areas with ease.
Estimated Salary: $20 to $28 per hour based on qualifications.
Monday through Friday 8:
00 a.m. - 4:
30 p.m. Telework:
Not Available Virtual:
This is not a virtual position. Relocation/Recruitment Incentives:
Not Authorized Financial Disclosure Report:
Not required Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or Education. One year above high school; or Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. English Language Proficiency:
MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j. Grade Determinations:
To qualify at the GS-8 grade level as a Supervisory Medical Support Assistant you must meet the following requirements in addition to the basic requirements:
Candidates must have one year of specialized experience equivalent to the next lower grade level (GS7) and must demonstrate the KSAs below:
Specialized
Experience:
Qualifying experience must be at a level comparable to the Lead Medical Support Assistant experience at the next lower grade level. For example:
applicants monitor and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow. Assignments at this level include, but are not limited to:
assuring coverage of all areas of responsibility; conducting ongoing reviews to ensure quality of work; ensuring accurate and timely scheduling of appointments; providing guidance to staff members to include changes in policies and procedures; distributing and balancing workload; creating and maintaining employee work schedules; orienting and providing on-the-job training for new and current employees; ensuring all training requirements are met; organizing the work structure of his/her assigned areas; and acting as liaison between MSA and staff in order to resolve day to day conflicts. For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of a variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time? Knowledge, Skills, Abilities, 1. Ability to provide the full range of administrative and supervisory duties which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. 2. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with all healthcare professionals to ensure quality/continuity of care and ensure compliance with established policies and regulations. 3. Ability to provide briefings, orientations, staff development, and training. 4. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. References:
VA Handbook 5005 Part II Appendix G45 at https:
//vaww1.va.gov/ohrm/Directives-handbooks/Documents/5005-53.pdf. This can be found in the local Human Resources Office. The full performance level of this vacancy is GS-8. The actual grade at which an applicant may be selected for this vacancy is GS-8. Physical Requirements:
The work is primarily sedentary but is performed in a combination of medical areas that would require periods of sitting, walking, standing and carrying items weighing up to 20 pounds. There are minimal amounts of stretching, bending, pushing and pulling. In general, the work does not require special physical demands. However, rigid deadlines and need for high degree of accuracy periodically can become stressful. Applicants must be able to use fingers for frequent keyboarding and to operate a computer; must be able to ambulate to the specific treatment areas with ease.
- Department:
0679 Medical Support Assistance - Salary Range:
$50,011 to $65,013 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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